We call this new area of interdisciplinary collaboration “computational interpersonal communication” (CIC). The paper argues: 1) that research in communication can supply the information necessary to respond to and resolve many of the open problems in SDS engineering, and 2) that the development of SDS applications can provide the discipline of communication with unique opportunities to test extant theory and verify experimental results. It is the thesis of this paper that communication studies is best situated to respond to this need. depends on research in human conversational behavior.
But the development of robust and efficient conversational agents is not just an engineering challenge. These mechanisms are not just a medium through which human messages pass, but now occupy the position of the other in social interactions. With the advent of spoken dialogue systems (SDS), communication can no longer be considered a human-to-human transaction. This approach to the story seems particularly useful for understanding the interpersonal dynamics at the heart of “Bartleby.” At the same time, it provides a method for identifying the larger institutional process at work in Melville’s story, one that contributes to the reproduction of a system of social relations in the workplace that requires subordination and compliance to insure its success. As fieldwork occurs inside of organizations, institutional ethnography also provides a tool for identifying and evaluating linguistic markers for an individual’s placement within a larger organizational structure. This approach contributes to an understanding of how that office came to adopt specific structures as crucial to its functioning and how, as a consequence of those structures, individuals’ roles within the organization’s hierarchies became constituted. This article uses a methodology from the social sciences known as institutional ethnography to analyze the office setting in Herman Melville’s short story “Bartleby the Scrivener” as a site of social organization.
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